The situation we are living brings a fair amount of changes and challenges to the community. The social and economical impacts of the crisis emphasise the importance of Renaissance’s triple mission: social, environmental and economical.This being said, the health and safety of our employees, customers, donors and business partners remains our priority. For this reason, we have reviewed our ways of operating to ensure we offer everyone a safe and healthy environment. We have also implemented all occupational health and safety measures recommended by the Commission des normes, de l’équité, de la santé et de la sécurité au travail (CNESST). These measures may change at any time, without notice, as the pandemic situation evolves, and in accordance with governmental guidelines. All changes will be communicated on our website.
Following instructions from the Quebec government, the face mask will be mandatory as of Saturday, July 18. Access to our stores will therefore be denied to anyone who does not respect this rule.
Renaissance installed Plexiglas panels at the checkouts, and all employees were provided with personal protective equipment (mask, visor, gloves) that must be worn at all times. All employees also received training regarding the new work standards.
We conduct a health check of everyone who visits our facilities. And hand disinfection (with disinfectant gel or soap and water) is mandatory.
We are increasing the cleaning frequency of our premises. All frequently touched surfaces in the establishments (trolleys, counters, sales terminals, Plexiglas windows) are cleaned at regular intervals during the day.
A distance of at least two (2) meters between each person is mandatory at all times.
Yes. We encourage everyone (clients, donors, employees) to stay home when symptoms appear. We are counting on transparency and collaboration from everyone to make this measure effective.
If we see someone presenting symptoms in our facilities, we will ask them to leave the premises and return home so that they can see a doctor and be tested for COVID-19.
Since our reopening on May 25 2020, the opening hours of our stores have for the most part returned to normal. You can refer to the locations map to know the schedule of every store.
For the donation centres, regular hours will be maintained.
Yes. Since the fitting rooms are closed, we will accept exchanges 2 times within 7 days of purchase.
When asking for an exchange, you will need to present the receipt and the original price label must be on the returned merchandise. This does not apply to the following items: jewellery, books, paintings and gift certificates which are final sales. No cash refund or store credit will be issued.
In order to avoid direct contact with the donor, donations should be deposited at a designated location. If assistance is required to remove goods from the donor’s car, the donor should open the trunk and move away from the car to allow the employee to safely retrieve the donations.
Donations received will never be put up for sale immediately. They will only be displayed in the store after a 48-hour delay.
We are very grateful for the extraordinary work of our employees and it was essential to ensure their well-being during the temporary closure. To support them during this difficult time, we have put in place the following measures:
Yes, although telework is recommended for support teams, some projects require on-site or face-to-face work. Partners entering our head office must adhere to the following security measures: